Complaint

When you shop at Shapeit, we follow Danish consumer law. According to legislation, you always have a 2-year warranty on your purchases.

• When you discover a defect or flaw in your item, you must report it within a reasonable time. Reasonable time is understood to be within 2 months from when you discover the defect.

• After you have discovered a defect, damage or similar in a product, please fill out form here

• If we approve the return, you will receive a gift card to purchase the same or a similar product

• When we have received your item, it will be assessed by professional experts who can determine whether it is a manufacturing defect. In the event that your complaint is justified and it is not merely general wear and tear, we will repair the damage or defect with a tailor. If we cannot offer this, we will offer you a new item.

What is wear and tear:

Please note that wear and tear is seen when the signs of use on the item are clear. For example, the elasticity in the material has deteriorated, fibers are pulled apart in exposed areas (e.g., the crotch where the fabric is pulled apart) or the item is very faded, has lost color, or has become frayed or similar from washing or fabric softener. Additionally, seams that have clearly been pulled apart and not simply come apart mistakenly are also not considered a complaint.

It could also be that the size was not 100% correct, or the item has been subjected to more physical stress than you as a consumer would expect it to withstand.